EXCHANGE & RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

How to Return or Exchange an Item

To be eligible for a return, your item must be unworn or unused, with original tags, in its original packaging, and in the same condition that you received it. You will also need your receipt or order number as proof of purchase.

  1. Download & complete our return form:

    RETURN FORM – Flaco 

  2. Pack your item securely with the completed form inside.

  3. Mail your parcel to our UK returns address:

    Flaco

    22 Station Rd, Winslow

    Buckinghamshire, MK18 3ES

    United Kingdom

Return & Exchange Costs

  • United Kingdom: Customers are responsible for the postage cost of returning or exchanging items.

  • United States & International: US and international customers are responsible for all shipping fees, customs duties, and taxes associated with returning or exchanging items to our UK hub. We strongly recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Process & Timelines

  • Exchanges: The fastest way to get the size or item you want is to return your original item. Once approved, you can place a new order for the preferred item on our website.

  • Refunds: We will inspect your return once it arrives at our UK studio. If approved, your refund will be automatically processed back to your original payment method. Please allow 5–10 business days for your bank or card issuer to post the funds to your account.

  • Damages & Issues: Please inspect your order upon arrival. If an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue for you right away.

  • Exceptions / Non-Returnable Items: Gift cards cannot be returned or refunded.

Orders Paid via Klarna

  • Your invoice will be sent directly by Klarna once your order ships.

  • If your payment due date is approaching while your return is in transit, we recommend marking the order as "Returned" inside the Klarna app/portal to pause payments.

  • Once FLACO processes your return, Klarna will update your statement or issue your refund to your payment account within 5–10 working days.

  • Note: Klarna is an independent payment provider, and Flaco cannot manually extend invoice due dates or influence payment approvals.